Cancellation fee Policy

We know your time is valuable, and ours is too. So we have restrict cancellation policy in place. 

As of 1st of January 2023 a cancellation fee of $75 will be charged for missed appointments, or for appointments that have been cancelled or rescheduled with less than 24 hours-notice.   

** Please note – Cancellation fees are not subject to any rebate from Medicare, private health fund, DVA and Work-Cover.

Appointment Cancellation 

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call our reception desk as soon as you know you will not be able to make your appointment.

If cancellation or rescheduling is necessary, we require that you contact us at least 24 hours prior to the appointment time. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment 

If you need to cancel your appointment: 

• VIA SMS: Please send us a text message (SMS, WhatsApp), the day before your appointment with your name and time of your appointment. 
• VIA EMAIL: please email hello@broadbeachosteopathy.com with the cancellation request.
• VIA PHONE CALL: please call us at Broadbeach Osteopathy on 0451691334. We will return your call as soon as possible. 

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled or rescheduled less than 24 hours before the appointed time.

A no-show is when a patient misses an appointment without cancelling or rescheduling. 

In either case, we will charge the patient a $75 missed/cancellation appointment fee.

The fee will be charged to your provided payment details or to be paid over the phone. A receipt of payment can be sent via email.

We appreciate your understanding and cooperation in advance.